Last Updated: 6 July 2026
FIX-HIT Services (“FIX-HIT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, fixhit.in, or contacting us for appliance repair, installation, uninstallation, maintenance, or related services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
Depending on how you use our website or contact us, we may collect:
- Your name
- Mobile or telephone number
- Email address
- Service address or location
- Appliance type and requested service
- Booking and service details
- Information you voluntarily provide through WhatsApp, phone calls, email, or website forms
We may also automatically collect limited technical and usage information, such as browser type, device type, pages viewed, interactions with service categories, cart activity, checkout activity, referral source, and approximate location derived from technical information.
2. How We Use Your Information
We may use the information we collect to:
- Process and manage service enquiries and bookings
- Contact you regarding your requested service
- Assign or coordinate technicians
- Provide booking or service confirmations
- Respond to customer questions and support requests
- Improve our website, services, and customer experience
- Measure website traffic and booking performance
- Prevent misuse, fraud, or security issues
- Comply with applicable legal obligations
3. WhatsApp, Phone, and Email Communications
When you choose to contact or book with us through WhatsApp, phone, or email, the information you provide may be processed through the relevant communication service.
By initiating contact or submitting a booking request, you authorize us to contact you regarding your enquiry, booking, technician visit, service updates, and related customer support.
We do not sell your personal information to third parties.
4. Google Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website and to improve our services.
Google Analytics may collect information about website activity through cookies and similar technologies. This may include page views, service selections, cart activity, checkout activity, device and browser information, traffic sources, and other website interactions.
We use this information to measure website performance and understand how customers interact with our service-booking process.
We do not intentionally send names, personal phone numbers, email addresses, or service addresses to Google Analytics.
Google may process information in accordance with its own privacy policies and terms.
5. Cookies and Similar Technologies
Our website and third-party services used on the website may use cookies or similar technologies to:
- Keep the website functioning properly
- Measure website traffic and performance
- Understand how visitors interact with the website
- Improve our services and marketing
You can control or delete cookies through your browser settings. Disabling some cookies may affect certain website features.
6. Advertising and Conversion Measurement
We may use advertising and measurement services, including services provided by Google, to understand whether advertisements lead to website visits, enquiries, or bookings.
These services may use cookies or similar technologies to measure interactions with our website and advertisements. Where required, we will provide appropriate notice or choices regarding such technologies.
7. Sharing of Information
We may share personal information only when reasonably necessary with:
- Technicians or service personnel involved in fulfilling your booking
- Website hosting, analytics, communication, or technology service providers
- Professional advisers where necessary
- Government or legal authorities when required by applicable law
We do not sell or rent your personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, manage bookings, maintain business records, resolve disputes, prevent fraud, and meet legal or regulatory obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
9. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
10. Your Choices and Requests
Subject to applicable law, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where applicable
- Withdraw consent where processing is based on consent
- Raise a privacy-related concern or complaint
We may need to verify your identity before processing certain requests.
11. Third-Party Services and Links
Our website may contain links or integrations involving third-party services, including WhatsApp and Google services.
Those third parties operate under their own privacy policies and terms. FIX-HIT is not responsible for the privacy practices of third-party websites or services.
12. Children’s Privacy
Our services are intended for customers seeking household appliance services and are not specifically directed toward children. We do not knowingly seek to collect personal information from children through the website.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, legal obligations, or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
For privacy questions, concerns, or requests, contact:
FIX-HIT Services
Second Bazaar, Shivaji Nagar
Secunderabad – 500003
Telangana, India
Phone: +91 7032 7032 79
Email: info@fixhit.in
Website: fixhit.in