Last Updated: 6 July 2026
Welcome to FIX-HIT Services (“FIX-HIT”, “we”, “us”, or “our”). These Terms & Conditions govern your use of fixhit.in and any appliance repair, installation, uninstallation, maintenance, inspection, or related service booked through our website, WhatsApp, telephone, email, or other authorized FIX-HIT channel.
By booking or using a service through FIX-HIT, you agree to these Terms & Conditions.
1. About FIX-HIT
FIX-HIT provides customers with access to appliance service professionals and service partners for household appliance repair, installation, uninstallation, inspection, maintenance, and related services.
The availability of particular services may depend on location, technician availability, appliance type, spare-part availability, and other operational factors.
2. Service Bookings
A booking request may be made through:
- The FIX-HIT website
- Telephone
- Any other channel officially authorized by FIX-HIT
A booking request does not guarantee immediate service. Service timing depends on technician availability, location, weather, access conditions, spare-part availability, and other reasonable operational factors.
Customers must provide accurate contact, address, appliance, and service information.
3. Inspection, Diagnosis, and Pricing
The initial issue described by the customer may not always represent the final technical diagnosis.
The technician may inspect the appliance and explain:
- The identified problem
- Recommended work
- Required spare parts
- Service charges
- Estimated total charges
Where additional work or parts are required, the customer should approve the work before it is carried out.
Final charges may differ from an initial estimate if the inspection identifies additional faults, parts, or work requirements.
4. Invoice and Service Record
Customers should ensure that all completed work, replaced spare parts, charges, and any specific warranty commitment are recorded on the invoice, job sheet, or other official FIX-HIT service record.
Only work, spare parts, charges, and warranty commitments recorded through an official FIX-HIT service record will be considered part of the authorized service.
Verbal or private commitments that are not recorded in the official service record may not be accepted as proof of an extended warranty or additional service obligation.
5. Standard 15-Day Service Warranty
Unless a different warranty period is expressly recorded on the invoice, FIX-HIT provides a standard 15-day service warranty from the date of completion of the relevant service visit.
If the same reported problem or the same work performed during the previous visit recurs within the applicable 15-day warranty period:
- No additional service or revisit charge will apply for attending to that same covered issue.
- The technician will inspect whether the complaint relates to the previously completed work.
- Any warranty coverage will apply only to the same issue, work, or spare part covered by the previous service record.
A revisit within 15 days does not automatically make every new fault or every new spare part free of charge.
6. Different Faults During the 15-Day Period
If a different component or unrelated fault is identified during a revisit within 15 days, the customer must pay for any newly required spare part or material.
For example, if the first visit involved replacement of an adapter, and a later visit within 15 days identifies a failed solenoid valve, the solenoid valve is a separate component and its cost will be payable by the customer.
Where the revisit occurs within the applicable 15-day service-warranty period, FIX-HIT will not charge an additional service or revisit charge solely for attending the customer. However, the customer must pay for newly required spare parts, materials, or separately approved work relating to a different fault.
7. Spare-Part Warranty
The warranty on a replaced spare part will be the warranty specifically communicated and recorded at the time of installation.
If the technician records a one-year warranty for a particular spare part, that specific spare part will be covered for one year, subject to the stated warranty conditions.
If no longer warranty period is expressly recorded, the spare part will be covered only under the standard 15-day warranty period.
An extended warranty applies only to the specific spare part identified in the official service record. It does not extend the warranty of the entire appliance or unrelated components.
8. Warranty Exclusions
Warranty may not apply where the problem results from:
- A different or unrelated component failure
- Physical damage, accident, misuse, or negligence
- Water, moisture, pest, rodent, fire, or environmental damage
- Voltage fluctuation, electrical supply issues, or external wiring problems
- Unauthorized repair, alteration, or tampering after the FIX-HIT visit
- Failure to follow reasonable usage or care instructions
- Work or spare parts not recorded in the official invoice or service record
- Customer-supplied spare parts, unless otherwise agreed in writing
- Manufacturer defects or failures outside the scope of the work performed by FIX-HIT
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable law.
9. Technician or Service Partner Leaving FIX-HIT
FIX-HIT works with technicians and service partners, and individual personnel may resign, stop working, or otherwise cease their association with FIX-HIT.
A technician’s departure does not automatically cancel a valid warranty that was properly recorded in an official FIX-HIT invoice or service record.
However, FIX-HIT is not responsible for:
- Private or personal promises made by a technician outside official FIX-HIT records
- Off-platform transactions between a customer and technician
- Work or spare parts not mentioned in the official invoice or service record
- Payments made directly for unauthorized private work
Where an invoice-recorded warranty claim is valid, FIX-HIT may assign another available technician or service partner to inspect and address the covered issue.
10. Unauthorized and Off-Platform Work
Customers and technicians must not bypass FIX-HIT for work arising from a FIX-HIT booking where the work, payment, spare part, or service is intentionally kept outside the official service record.
Any additional work agreed during a visit should be recorded through the authorized invoice or service process.
FIX-HIT will not be responsible for:
- Unrecorded private work
- Cash or digital payments not reflected in the official service record
- Spare parts supplied privately without documentation
- Private warranties or commitments made outside FIX-HIT channels
Where there is reasonable evidence of deliberate platform bypass, fraud, or misuse, FIX-HIT may investigate and may suspend or restrict the relevant customer or technician account or access to services. Where appropriate, the affected party may be contacted for clarification.
11. Customer Responsibilities
The customer is responsible for:
- Providing accurate booking and contact information
- Providing safe and reasonable access to the appliance
- Informing the technician of known faults, previous repairs, or relevant appliance conditions
- Reviewing and approving charges before additional work is performed
- Checking that work, spare parts, charges, and warranties are recorded correctly
- Using the appliance according to reasonable safety and usage instructions
12. Payments
Customers must pay the agreed charges for completed services, spare parts, and approved additional work.
Payment methods may vary depending on the service and available facilities.
Customers should retain their invoice, payment record, and service details for future warranty claims.
13. Cancellations and Rescheduling
Customers should notify FIX-HIT as early as possible if they wish to cancel or reschedule a booking.
Repeated false bookings, deliberate misuse, abusive conduct, or repeated failure to provide access after confirming a visit may result in restriction of future service access.
Any applicable cancellation or refund terms will be governed by the separate Cancellation & Refund Policy.
14. Limitation of Responsibility
FIX-HIT will use reasonable care in providing and coordinating services.
To the extent permitted by applicable law, FIX-HIT will not be responsible for indirect or consequential loss arising from:
- Pre-existing appliance defects
- Unrelated component failures
- Manufacturer defects
- Power supply or voltage issues
- Customer misuse or unauthorized alteration
- Delays caused by unavailable spare parts or circumstances outside reasonable control
Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.
15. Third-Party and Manufacturer Relationships
Unless specifically stated otherwise, FIX-HIT is an independent multi-brand appliance service provider and is not affiliated with, authorized by, or endorsed by appliance manufacturers.
Brand names and trademarks belong to their respective owners.
16. Changes to These Terms
FIX-HIT may update these Terms & Conditions from time to time to reflect changes in services, business practices, technology, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
17. Governing Law and Disputes
These Terms are governed by the laws of India.
Customers are encouraged to contact FIX-HIT first so that genuine service concerns can be reviewed and resolved.
Subject to applicable consumer-protection law and the jurisdiction of competent consumer commissions or courts, disputes relating to these Terms or services will be subject to the appropriate jurisdiction in Hyderabad/Secunderabad, Telangana.
18. Contact Us
For questions regarding these Terms & Conditions, contact:
FIX-HIT Services
Second Bazaar, Shivaji Nagar
Secunderabad – 500003
Telangana, India
Phone: +91 7032 7032 79
Email: info@fixhit.in
Website: fixhit.in