Last Updated: 6 July 2026
This Cancellation & Refund Policy applies to appliance repair, installation, uninstallation, inspection, maintenance, and related services booked through FIX-HIT Services (“FIX-HIT”, “we”, “us”, or “our”) through fixhit.in, WhatsApp, telephone, email, or other official FIX-HIT channels.
By booking a service, the customer agrees to this policy.
1. Cancellation Before Technician Arrival
A customer may cancel a work order before the technician arrives at the service location.
The cancellation must be communicated through an official FIX-HIT channel, such as:
- Phone
- Any other official customer-support channel provided by FIX-HIT
Customers are encouraged to cancel as early as possible so that unnecessary technician travel and scheduling can be avoided.
If a booking is cancelled before the technician has arrived and no charge has already become applicable under this policy, no service work will be carried out.
2. Cancellation After Technician Arrival
Once the technician has arrived at the customer’s location, the visit will be treated as an attended service visit.
The customer may still choose not to proceed with the recommended repair, installation, spare-part replacement, or other work. However, the applicable service or inspection charge remains payable.
This charge applies even if:
- The customer does not approve the repair quotation
- The customer considers the quoted repair cost too high
- The customer decides to repair or replace the appliance later
- The customer chooses not to proceed after diagnosis
- The appliance is found to require a spare part or additional work
The service or inspection charge covers the technician’s dispatch, travel, inspection, diagnosis, and professional time.
3. Quotation Rejection
A quotation provided after inspection is an offer for the recommended work and does not force the customer to proceed.
The customer has the right to accept or reject the quotation.
If the customer rejects the quotation after the technician has attended the location and inspected or diagnosed the appliance, the applicable service or inspection charge must still be paid.
No repair or spare-part replacement should be carried out without the customer’s approval, except where immediate action is reasonably necessary for safety and the customer has authorized such action.
4. Cancellation After Work Has Started
Once the customer has approved the work and the technician has started the repair, installation, uninstallation, maintenance, or other service, the work order cannot normally be cancelled without payment for work already performed.
The customer may be required to pay for:
- Service or labour already performed
- Spare parts already installed
- Materials already used
- Specially ordered spare parts that cannot reasonably be returned or cancelled
- Other charges approved by the customer before the work began
Any unfinished portion of the work will be reviewed based on the circumstances of the service.
5. Spare Parts
Once a spare part has been installed with the customer’s approval, its cost is generally non-refundable merely because the customer later changes their mind.
If a spare part is found to be defective within an applicable warranty period, the matter will be handled according to the warranty terms recorded on the official invoice or service record and the FIX-HIT Terms & Conditions.
A different or unrelated component failure does not make the previously supplied spare part refundable.
6. Advance Payments
If FIX-HIT collects an advance payment for a service or spare part and the customer cancels before the amount has been committed or used, any eligible refund will be reviewed based on the circumstances.
FIX-HIT may deduct reasonable amounts already incurred for:
- Technician attendance or inspection
- Work already completed
- Spare parts or materials already purchased with customer approval
- Special orders that cannot reasonably be cancelled or returned
- Other charges previously disclosed and accepted by the customer
Any remaining eligible amount will be refunded.
7. Completed Services
Payments for services that have been fully completed and accepted are generally non-refundable.
This does not remove any applicable warranty rights for the specific work or spare part recorded on the official invoice.
If the same covered issue recurs within the applicable warranty period, the matter will be handled under the warranty provisions in the FIX-HIT Terms & Conditions rather than as a cancellation.
8. Duplicate or Incorrect Payments
If a customer is charged twice for the same transaction or makes an incorrect excess payment, the customer should contact FIX-HIT with the relevant payment details.
After verification, any confirmed duplicate or excess amount will be refunded through an appropriate payment method.
9. Services Not Provided
If FIX-HIT receives payment for a service that is not provided due to a cancellation or failure attributable to FIX-HIT, the customer may be eligible for a refund of the amount paid for the unprovided service.
Any amount relating to work already completed, spare parts already supplied, or other properly incurred charges may be deducted where applicable.
10. Technician Delays and Rescheduling
Estimated arrival times may be affected by traffic, weather, previous service appointments, emergencies, or other operational circumstances.
Where possible, FIX-HIT will communicate significant delays and may offer rescheduling.
A reasonable delay does not automatically create a right to compensation. However, if a service cannot be provided, any eligible prepaid amount for the unprovided service will be reviewed for refund.
11. No Refund for Unauthorized or Off-Platform Transactions
FIX-HIT is not responsible for refund claims relating to:
- Private work arranged directly with a technician outside official FIX-HIT channels
- Payments not recorded in an official invoice or service record
- Spare parts privately purchased from or supplied to a technician outside the authorized service process
- Unauthorized work that was not recorded through FIX-HIT
Customers should ensure that all work, spare parts, charges, and payments are recorded in the official service record.
12. Refund Requests
To request an eligible refund, contact FIX-HIT and provide:
- Customer name
- Registered mobile number
- Booking or work-order details
- Invoice or payment details
- Reason for the refund request
- Supporting information, where required
FIX-HIT may verify the booking, technician report, invoice, payment record, and other relevant information before approving a refund.
13. Refund Processing
Approved refunds will be processed through an appropriate available payment method.
Banking institutions and payment providers may require additional time to reflect the refunded amount after FIX-HIT has processed it.
Where practical, FIX-HIT will communicate the status of an approved refund to the customer.
14. Customer Rights
Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.
Customers are encouraged to contact FIX-HIT first so that genuine concerns can be reviewed and resolved fairly. Indian consumer law provides remedies for deficient services and allows unfair consumer contract terms to be declared void.
15. Changes to This Policy
FIX-HIT may update this Cancellation & Refund Policy from time to time to reflect changes in services, business practices, payment methods, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
16. Contact Us
For cancellations, refund requests, or questions about this policy, contact:
FIX-HIT Services
Second Bazaar, Shivaji Nagar
Secunderabad – 500003
Telangana, India
Phone: +91 7032 7032 79
Email: info@fixhit.in
Website: fixhit.in